Consent Preferences

Global


Concierge Services at Every Major Airport Worldwide
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✨ Please book your service at least 24 to 72 hours ahead of time. ✨

Plan it all
with Kotoka VIP

Airport concierge company serving 93+ international airports with global reach and local expertise bringing you the best deals.

Choose exactly how you want to arrive, depart or transit from any international airport with total comfort and style.

Description of our services
Meaning of symbols used in our services.

Travel with ease and peace of mind, knowing that we’ve taken care of every detail.

Easy Bookings
Safe

Skip Queues

24/7 Support

Lounge Access

Convenient

Our commitment to excellence ensures that your travel experience will be nothing short of amazing.

Who We Serve

Tap on the major circles to explore our VIP demographics

How We Work (Start to Completion)

From the time you make your reservation till you reach your destination, we take care of everything. It’s really that easy.
Use our simple booking system to make an online reservation.

Personalized Your Trip

Start by choosing your airport and your flight type whether you are arriving, departing, or connecting.

Every detail is carefully planned to give you the best possible service.

Customize Your Premium Services

The moment you contact Kotoka VIP, our dedicated team starts creating a custom VIP experience for you.

We take the time to understand your specific needs.

You can choose from a list of top-tier services, including:

  • Meet&Assist
  • Commercially Important Person Service (CIP)
  • Chauffeur Pick-up & Drop Off
  • Airport Cultural Dancers
  • Visa Service
  • Private Jet Rental

Confirm Your Reservation

Once your plan is ready, secure your booking through payment. You will receive an official confirmation with all your trip details. This ensures that every need has been scheduled correctly

Enjoy a Smooth Travel Day

On your travel day, a professional concierge will meet you. They will lead you through every step of the airport from fast security lines to private lounge access, while our team handles all the background work.

Finish Your Journey & Share Feedback

Travel stress-free to your final destination. After your trip, our team will check in to see how it went. We use your feedback to make your future luxury trips even better.

5 Step Process

Testimonials from Our Customers.

OMG the chauffeur in a Lexus LX 570 at Houari Airport made me feel like a celebrity. Such a comfortable ride after a long flight. Driver was a gentleman
S. Tanisha

Marketing Manager

The meet and greet service at Angola international airport was excellent, felt very safe and looked after. Will book again.

Mark Williams

Executive Director

The Van transportation for my family from the airport to hotel was perfect. plenty of room for all our bags (and we had a LOT). Driver was patient with the kids too.

Petrovich Ivanov

Managing Director

CIP services at Ghana Airport was very professional. English was good. Fast process. I am happy.
Li Wei Jun

CEO

Enjoy our Meet & Greet services across the globe.

Djibouti–Ambouli International Airport Meet & Greet Service circle logo<br />

Djibouti–Ambouli International Airport

Nouakchott–Oumtounsy International Airport Meet & Greet Service circle logo<br />

Nouakchott–Oumtounsy International Airport

Addis Ababa Bole International Airport Meet & Greet Service circle logo<br />

Addis Ababa Bole International Airport

Kamuzu International Airport Meet & Greet Service circle logo

Kamuzu International Airport

Tambo International Airport Meet & Greet Service circle logo<br />

Tambo International Airport

Casablanca Mohammed V International Airport Meet & Greet Service circle logo<br />

Casablanca Mohammed V International Airport

Houari Boumediene International Airport Meet & Greet Service circle logo

Houari Boumediene International Airport

Julius Nyerere International Airport Meet & Greet Service circle logo<br />

Julius Nyerere International Airport

Blaise Diagne International Airport Meet & Greet Service circle logo<br />

Blaise Diagne International Airport

Tunis-Carthage International Airport Meet & Greet Service circle logo<br />

Tunis-Carthage International Airport

Hosea Kutako International Airport Meet & Greet Service circle logo<br />

Hosea Kutako International Airport

Douala International Airport Meet & Greet Service circle logo<br />

Douala International Airport

Cairo International Airport Meet & Greet Service circle logo<br />

Cairo International Airport

Maputo International Airport Meet & Greet Service circle logo<br />

Maputo International Airport

Jomo Kenyatta International Airport Meet & Greet Service circle logo

Jomo Kenyatta International Airport

Nouakchott–Oumtounsy International Airport Meet & Greet Service  circle logo<br />

Nouakchott–Oumtounsy International Airport

Tripoli Mitiga International Airport Meet & Greet Service circle logo<br />

Tripoli Mitiga International Airport

Kigali International Airport Meet & Greet Service circle logo<br />

Kigali International Airport

Entebbe International Airport Meet & Greet Service circle logo<br />

Entebbe International Airport

Frequently Asked Questions.

View  from indoors CIP lounge, looking through a large, panoramic window. The interior of the lounge, which is generally well-lit and modern. At the airport
What’s the best way to get in touch with Kotoka VIP

You can find all of our contact details on our contact page or
contact us at [email protected] or +233535113434

What can Kotoka VIP do to enhance your journey
We offer different airport concierge services for individual, groups and families. We believe in making your airport experience stress-free and seamless.
Is fast track guaranteed?

At all the airports we serve Fast Track is included as part of the service our meet & greet service as well us our airport CIP service. Kindly refer to the individual airport service descriptions to check if a Fast Track is available at your chosen location.

Where does your concierge service begin when I arrive at the airport?

The starting point of our service depends on the package you select. For instance, with the Airport CiP Arrival package, assistance begins the moment you land on the tarmac. With the Meet & Assist package, our team welcomes you at the terminal gate entrance, subject to airport regulations.

Where does your concierge service begin when departing at the airport?

The starting point of our service depends on the package you choose. With the Airport CiP Departure package, assistance begins the moment you arrive at the curbside. With the Meet & Assist package, our team is ready to welcome you at the curbside and guide you seamlessly through the departure process.

How do you get VIP treatment at the airport?
You can book VIP services through specialized providers, airlines, or travel agencies, or access them via premium credit cards or loyalty programs.
Are airport VIP lounges worth it?
Yes, VIP lounges offer comfort, privacy, and amenities like gourmet dining, Wi-Fi, and showers, making them valuable for long layovers or frequent travelers.
What is VIP airport lounge access?
It is access to exclusive airport lounges with premium amenities such as luxury seating, fine dining, entertainment, and enhanced privacy. Access is granted via VIP services, memberships, or airline programs.
What if the service i want is not listed on your services page?
We cover many airports across the globe. If you require a service that is not listed, please contact us we may be able to accommodate you.
What happens if Fast Track is not available at the airport I’m traveling through?
At airports where Fast Track is not available or permitted by the airport authorities, our greeters will assist you as much as possible and help expedite the process in line with local government and airport regulations. In some locations, greeters may have special access or insight into quicker routes and channels to enhance your experience. However, please note that the availability of these facilities cannot be guaranteed.
Who are the greeters that will assist me at the airport?
All our greeters are highly trained local professionals with the correct permissions from airport authorities to provide meet‑and‑assist services.

In addition to helping with any language difficulties their expert knowledge of the airport means they often have special access and insight to quicker routes and channels that may not normally be available to everyone. All greeters will assist you as much as possible in line with the local government and airport authorities regulations to enhance your experience.

Can you provide porter or baggage assistance at baggage reclaim?
Mostly Yes. Except if baggage reclaim is located within the restricted customs zone, we are unable to arrange porter or baggage assistance.
Can I book special assistance, such as wheelchair assistance?
Yes you can if you have not book it already with the airline.

Please if you have already book any mobility assistance direct with your airline, advise us at the time of reservation if you have confirmed any mobility assistance with your airline.

Can children be included in my booking?
Yes. It would be our pleasure to accommodate the whole family.
Can I book a Fastrack VIP for an unaccompanied minor?
It depends if airline allows it then we can also accommodate. Please contact us to discuss further. [email protected] or +233 535 113 435
What if I want to make a large group booking
Contact us [email protected] or call us on +233 535-113-435
Can I book an electric buggy / golf cart?
Buggy availability varies from airport to airport. Kindly refer to the individual airport service descriptions to check if a buggy / golf cart is available at your chosen location. Please note that we cannot guarantee this service.
I haven’t pre‑booked the lounge. Can I still use one on the day of travel?
Subject to availability, your concierge may be able to assist in arranging lounge access on the day of service. Please note that payment must be made directly to the lounge at the time of use, as greeters are unable to pay on your behalf.
Will my VIP Concierge carry my luggage?
Health and safety regulations dictate that unfortunately we are not insured to carry your luggage. Security requirements mean that you have to keep your hand luggage with you at all times especially through security checks. At many of the airports we cover a porter service may be available for an additional charge.
Why do I have to give a telephone number?
We require your mobile telephone to enable to Concierge to make contact with you. A contact number is required for all services. You may provide contact details of your driver as an alternative for any departure services.
I haven’t received my booking confirmation email?
Please check your spam folder. If you still can’t find your confirmation, please contact us on [email protected] with as much booking information as possible.
What happens if driver or guest contact details are not provided in advance?
We accept no liability for any service failure if driver contact details or guest contact details have not been provided in advance.
How much does it cost to change booking information?
Nothing. As long as you give us a minimum 72 hours notice. Cancellations and changes may be subject to the full service price if appropriate notice is not given.
Is Kotoka VIP responsible for flight cancellations or airport delays?
Kotoka VIP is not responsible for cancellations or delays outside of our control, including but not limited to flight cancellations and delays or diversions, check‑in, immigration, security, and baggage handling disruptions.
Will I receive specific meeting instructions for my airport service?
At some airports, there are designated locations and instructions that guests must follow. We will provide any airport‑specific meeting instructions the day before your service.
What should I do if I cannot locate my concierge?
In the event that you are unable to locate your concierge, please contact +233 535 113 435 for immediate assistance.
I’ve lost my booking confirmation. Can I get a replacement?
Yes. Email us at [email protected] for a replacement.

Contact Our Concierge Experts.

We would love to hear from you! If you have any questions about our travel packages or services.

If you have any questions, please contact us. Our team is here to help you plan your trip and make sure you have a great travel experience.

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Office Hours

Mon-Fri: 9am-5pm
Sat: 9am-1pm
Sun: Closed

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