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Kotoka VIP’s
Cancellation Policy!

At Kotoka VIP, we strive to provide our clients with an exceptional experience. We understand that plans can change, so we have developed the following cancellation policy for our Meet and Greet service:

Cancellations made 24 hours or more before the scheduled service:
Customers are eligible for a 50% refund of the total booking amount. Any processing fees are non-refundable.
Cancellations made less than 24 hours before the scheduled service:
No refunds will be issued for cancellations made within this time frame.
Rescheduling Policy:
Clients may reschedule their Meet and Greet service up to 24 hours before the scheduled service time at no additional cost. Rescheduling requests made less than 24 hours before the service may not be accommodated and will be treated as a cancellation.
How to Cancel or Reschedule:

To cancel or reschedule your service, please contact our customer service team at [email protected] or through our WhatsApp number.

Note: Cancellations and rescheduling requests are only valid when confirmed by Kotoka VIP.

Refund Processing:

Refunds (where applicable) will be processed within 7-10 business days after cancellation. Refunds will be made using the original payment method.

Time Zone:
Please note that all cancellation and rescheduling times are based on GMT. It is the client’s responsibility to account for time zone differences when submitting requests.
Force Majeure:
In the event of unforeseen circumstances beyond our control, such as natural disasters, government restrictions, or airport closures, Kotoka VIP reserves the right to modify or waive the cancellation policy. We will work with affected clients on a case-by-case basis.
Client Responsibility:
It is the client’s responsibility to ensure that all contact information is accurate and up-to-date. Clients are also responsible for notifying Kotoka VIP of any changes to their flight or arrival times that may affect the scheduled service.
Exceptions:
In the case of emergencies or extenuating circumstances, please contact our customer service team. Exceptions to this policy will be reviewed on a case-by-case basis.

We appreciate your understanding and look forward to serving you. For any questions or concerns, please do not hesitate to reach out to our customer support.

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