Booked the CIP for Ghana just to see what the fuss was about. Honestly, it felt like royalty! The CIP for Ghana team met me right at the aircraft door. Didn’t touch my bags once until I was in the car. Expensive? Yes. Worth it? Absolutely.

Carlis B

★★★★

leaving a genuine 4.5-star review. My flight was delayed nearly two hours getting into Jeddah, and I was dreading the late-night confusion. But the Chauffeur service was amazing. The driver was already waiting, the vehicle was immaculate, and he navigated the traffic flawlessly. Professional, punctual, and highly recommended.

Mazen A

★★★★☆

Honestly, the car services for Egypt saved us. Cairo traffic is absolute chaos 😅 but the driver knew exactly how to weave through it. We got to the hotel way faster than expected. Tks!

Nikelle Marier

★★★

It was alright the Airport Concierge for Ghana expecting a bit more premium feel? The greeter was nice, KY Primo is my name on the booking, but we had to wait about 10 mins for the buggy. Not seamless, but better than walking.

KY Primo

★★☆

CIP for Ghana on a business trip last week. Solid service. Our client said the CIP lounge was quiet which was all she needed to get some emails done before the flight. The wifi was actually fast for once. Good experience.

Travel Time Africa

★★★★

had a terrible experience with the Visa on Arrival Ghana service. there was no one to assist me with the service. I was so frustrated. This service should simplify things, not make them harder.

Oliver G Zorbawon

★☆

Dear Oliver,

Thank you for your honest feedback. I am very sorry that the Visa on Arrival Ghana service felt like a waste of your time. Our goal is to expedite the process as much as airport security allows.

But your service did not include any Fastrack concierge experince so you were not granted an agent on standing by for assistance.

Thank you.

From Kotoka’s Rep

Private Jet handling. Flawless. Our client were through the private terminal in record time. Zero friction. Highly recommended for corporate travel

Las services Senegal

★★★★☆

the process for the Visa on Arrival was a little chaotic at the airport itself (not their fault, just how it is), but the representative assigned to me, was very helpful. She guided me step-by-step and made sure all the stamps were correct. There was a moment I thought I was going to miss a deadline but she talked me through it. Huge relief when it was finally done. Almost 5 stars, just a bit stressed overall.

Marilyn T

★★★★

Our client siad “It was… interesting. Doula International meet & Greet. The greeter was very friendly but there was a mix-up with our names on the board. We found him eventually. Friendly guy, just a bit disorganized”

Globalbush Travel And Tourism Agency

★★★

Dear Globalbush Travel,

I apologize that the Meet&Greet did not meet your expectations. We understand that when you book priority assistance, you expect a distinct advantage in speed and convenience.

It is disappointing to hear what happened pertaining to the mix-up in your case. We take this feedback seriously and will use it to retrain our team on managing the Meet&Assist process more effectively. We hope you will give us another chance to prove our value in the future.

Thank you.

From Kotoka’s Rep

The meet and greet service at Kigali international airport and was expecting to be met by Kotoka VIP Staff as advertised, but it was just a regular ground staff employee. They were nice enough, and the service was amazing. We still had to follow a queue of two people at customs, the experience felt a little like premium service I paid for. 👌 expectations for the price point.

Duty Manager

★★☆

Dear  Manager,

Thank you for sharing your experience at Kigali International Airport. We’re glad you found the staff courteous and the service helpful, but we sincerely regret that you weren’t met by Kotoka VIP staff as advertised.

We understand your expectation of a seamless VIP experience and take it seriously when we fall short.

Your feedback is invaluable, and we’re reviewing this with our team to ensure consistency. We’d love the chance to welcome you again and deliver the elevated service you deserve. Please share your upcoming travel plans so we can personally oversee them.

Warm regards,

Thank you.

From Kotoka’s Rep